Ironically, the new Store apps provided instructions say nothing about the fact that the user has to download the Store app to get support. The new app uses characters as well as numbers, and that might confuse some people We encourage you to try Quick Assist for a more streamlined, easy-to-use experience. And the traffic is with TLS 1.2, which keeps data being transferred across the network more secure. Quick Assist is a new app in Windows 10 that enables you to receive or provide assistance over a remote connection. It allows the facilitator to remotely connect to the assisted person’s computer. Users need to be logged in to answer questions. Quick Assist, a free function based on the Remote Desktop Protocol (RDP) communicates through port 443 (https) and connects to the remote assistance service using RDP. How do you use Microsoft Quick Assist Remote Desktop Software. If the computer you are supporting has Store app issues (and that's a common problem, for example store apps not working after a Cumulative update was installed and waiting on a reboot). How do you use Microsoft Quick Assist Asked about 1 year ago. Below screenshot is from a Windows 10 vm running as a standard user. If your users are Standard Users (and they should be) then they won't be able to install the app from the Store as it requires local admin permissions. If you were supporting users in Windows Autopilot using CTRL+Windows key + Q, then that built in ability will be gone. To keep your remote assistance sessions secure, you will need to download the new Quick Assist from the Microsoft Store. The current built-in Quick Assist app is reaching end of service. ![]() You need to enter the security code you receive from the other end (support team or friend) whenever you are getting assistance. ![]() Step 2: You will find two options: Get Assistance and Give Assistance. Quick Assist is an app in Windows 10 and Windows 11 that enables you to receive or provide assistance with your PC over a remote connection. Step 1: Click on the Windows icon, type Quick Assist, and press Enter.
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